Kako se mogu registrirati na webshop Makromikro grupe?
Na naš webshop možete se registrirati kao pravna ili fizička osoba.
Koja je razlika između registracije kao pravna i fizička osoba?
Kao registriranoj pravnoj osobi biti će Vam vidljive veleprodajne cijene (bez PDV-a), a plaćanje se obavlja virmanski.
Kao fizičkoj osobi, prikazati će Vam se maloprodajne cijene, a platiti možete karticom, virmanski ili pouzećem. Moguće je isporučiti R1 račun kupcu koji je registriran kao fizička osoba.
Postoji li minimalni iznos za web narudžbu?
Ne, na našem webshopu nema ograničenja vezanih za minimalni iznos narudžbe.
Moram li se registrirati da bih obavio kupnju?
Kupnju možete obaviti i kao “Gost”, ali će Vam svejedno biti ponuđeno da upišete sve podatke koji su nam potrebni za dostavu i kontakt u slučaju nenadanih izmjena.
Želim izvršiti kupnju kao fizička osoba. Kako mogu dobiti R1 račun za robu naručenu putem webshop-a?
Za izdavanje R1 računa fizičkim osobama, dovoljno je u drugom/trećem koraku narudžbe (korak “Dostava i plaćanje”) zatražiti R1 i ispuniti sva polja s podacima tvrtke.
Artikl koji tražim nije ulistan na webshop, možete li ga nabaviti?
Možemo provjeriti dobavljivost za određeni artikl. Molimo, pošaljite nam upit sa oznakom/modelom proizvoda na e-mail podrska@makromikro.hr te ćemo Vam u najkraćem mogućem roku poslati informacije o cijeni i roku isporuke.
Kako mogu platiti robu koju naručujem?
Naručenu robu možete platiti pouzećem, virmanski ili karticom.
Kod plaćanja pouzećem, narudžbu plaćate direktno dostavljaču (u gotovini) prilikom preuzimanja paketa.
Virmanske uplate vrše se po potvrdi narudžbe koju ćete dobiti na mail nakon izvršene narudžbe.
Uplata karticom vrši se online - odmah nakon završetka narudžbe, webshop Vas automatski preusmjerava na stranicu na kojoj vršite plaćanje.
Mogu li robu kupiti na rate?
Naravno, robu možete platiti karticom na rate. Plaćanje na rate moguće je i u poslovnicama i putem webshopa. Ovisno o kartici, platiti možete do 12 rata beskamatno.
Maksimalan broj rata za sve kartice provjerite ovdje.
Na koji način se vrši uplata karticom putem webshopa?
Plaćanje karticom putem webshopa vrši se odmah nakon završetka narudžbe – webshop Vas automatski preusmjerava na sigurnu Monri stranicu za plaćanje. Na stranici je potrebno upisati podatke kartice - vrstu, broj, datum isteka, kontrolni broj te željeni broj rata.
Kontrolni broj kartice nalazi se otisnut na kartici, a služi kao dokaz da fizički posjedujete karticu u trenutku kupnje. Time se smanjuje mogućnost zloupotrebe kartice.
Kupio bih robu preko weba. Da li je moguće da mi robu dostavite u Vašu poslovnicu ili skladište?
Naravno, dovoljno je u napomenu narudžbe upisati gdje želite preuzeti robu. Čim roba bude spremna, kontaktiratćemo Vas na telefon ili mail koji ste upisali prilikom kupnje.
Mogu li robu kupiti u poslovnicama ili samo putem webshopa?
Imamo više poslovnica diljem Hrvatske i robu je moguće kupiti/naručiti u poslovnici. U poslovnicama možete platiti gotovinom ili karticom (jednokratno ili na rate). Točne informacije o poslovnicama pogledajte ovdje.
Koja je cijena dostave za naručenu robu?
Cijena dostave za narudžbe do 66.36 € (s PDV-om) iznosi 4,65 € (PDV uključen). Dostava za narudžbe preko 66.36 € (s PDV-om) je besplatna.
Robu je moguće preuzeti i u nekoj od naših poslovnica ili centralnom skladištu bez plaćanja dostave, bez obzira na iznos.
Naručio sam robu, kada mogu očekivati isporuku?
Ukoliko je naručena roba odmah dostupna na našem centralnom skladištu, isporuka je najčešće unutar 2 radna dana. Ukoliko se naručena roba nalazi na više različitih lokacija, rok isporuke je 3-7 radnih dana.
(Iznimka su otoci i mjesta koja ne podržavaju svakodnevnu dostavu).
Koji je postupak ako je uređaj neispravan?
Neispravan uređaj možete predati direktno u ovlašteni servis ili ga možete predati nama te ćemo ga mi prosljediti u servis koji je ovlašten od strane dobavljača.
Imate li servis?
Imamo, servis se nalazi na adresi Vukomerička ulica 6, 10410 Velika Gorica, Hrvatska. Broj servisa je 01/6399-078, a e-mail adresa: servis@makromikro.hr
Jesu li informacije na web stranici vaše tvrtke uvijek 100% točne?
Podaci, cijene i opisi proizvoda redovito se osvježavaju, te su informacije u velikoj većini provjerene i točne. Makromikro Grupa d.o.o. ne može jamčiti stopostotnu točnost svih prikazanih informacija, te opisa i fotografija proizvoda koji u iznimnim slučajevima mogu odstupati od stvarnih podataka.
Mogu li pogledati vaše proizvode uživo?
Naše proizvode moguće je pogledati u nekima od naših poslovnica ili kupiti putem webshopa. Ukoliko na našoj stranici niste pronašli dovoljno informacija o proizvodu, možete nam poslati upit na e-mail: podrska@makromikro.hr
Što ako pogriješim prilikom naručivanja robe?
Ukoliko napravite pogrešku, ne brinite. Pošaljite nam e-mail, nazovite nas ili nam se javite putem chat-a na stranici da storniramo narudžbu, a Vi slobodno kreirajte novu narudžbu.
Gdje mogu pronaći detalje svoje narudžbe?
Kada ste ulogirani na našim stranicama, klikom na ikonu korisnika (pored košarice, ispod polja “O nama”) pojavit će Vam se izbornik u kojem možete provjeriti i urediti sve svoje podatke te pronaći detalje svih svojih narudžbi.
Mogu li vratiti robu kupljenu putem webshopa?
Roba koju kupac želi vratiti mora biti nekorištena, neoštećena i u original ambalaži. Rok za povrat robe kupljene putem webshopa je 14 dana. Više o uvjetima povrata možete pročitati ovdje.
Kupili smo nove tinte/tonere, što da radimo sa starima?
U našoj ponudi nudimo i uslugu zbrinjavanja tinti/tonera. Original HP tonere zbrinjavamo besplatno, a cijena za ostale ovisi o ukupnoj težini. Za zbrinute tonere izdajemo “Prateći list za otpad”.
Insights, advice, suggestions, feedback and comments from experts
Introduction
As an expert and enthusiast, I have access to a wide range of information on various topics, including webshop registration and related concepts. I can provide you with information on how to register on the Makromikro webshop, the difference between registering as a legal entity or an individual, the minimum order amount, payment methods, obtaining an R1 invoice, availability of specific products, delivery options, and more.
Registering on the Makromikro Webshop
To register on the Makromikro webshop, you can do so as either a legal entity or an individual. The main difference between the two types of registration is the pricing and payment options available.
- Legal Entity Registration: If you register as a legal entity, you will have access to wholesale prices (excluding VAT) and payment can be made via bank transfer (virmanski).
- Individual Registration: If you register as an individual, you will see retail prices and have the option to pay by card, bank transfer, or cash on delivery (pouzećem). It is also possible to receive an R1 invoice for your purchase if you are registered as an individual.
Minimum Order Amount
There is no minimum order amount specified on the Makromikro webshop. You are free to place an order for any amount without any restrictions.
Guest Checkout and Registration
While registration is not mandatory to make a purchase on the webshop, you can choose to make a purchase as a guest. However, even as a guest, you will still be asked to provide the necessary information for delivery and contact purposes in case of any unexpected changes.
Obtaining an R1 Invoice as an Individual
If you wish to receive an R1 invoice for goods ordered through the webshop as an individual, you can request it in the second or third step of the ordering process ("Delivery and Payment" step). Simply indicate your request for an R1 invoice and fill in all the required fields with your company information.
Availability of Specific Products
If you are unable to find a specific product listed on the webshop, you can contact Makromikro to inquire about its availability. Send an inquiry with the product's model or code to the email address podrska@makromikro.hr, and they will provide you with information on the price and delivery time as soon as possible.
Payment Methods
The Makromikro webshop offers multiple payment methods for your convenience:
- Cash on Delivery: You can pay for your order directly to the courier in cash upon receiving the package.
- Bank Transfer: Virmanski payments can be made after receiving the order confirmation via email.
- Card Payment: Online card payments can be made immediately after completing the order. The webshop will redirect you to a secure payment page where you can enter your card details, including card type, number, expiration date, control number, and desired number of installments (if applicable).
Installment Payments
It is possible to pay for your purchase in installments using a credit card. The number of installments available depends on the card, and interest-free installment options are available for up to 12 months. You can choose to pay in installments both in-store and through the webshop.
Delivery Options
When placing an order, you can specify where you would like to pick up the purchased items. Simply provide the desired location in the order note. Once the items are ready, Makromikro will contact you via the phone number or email address you provided during the purchase.
In-Store Purchase and Webshop Availability
Makromikro has multiple physical stores across Croatia where you can purchase or order products. In-store payments can be made in cash or by card (single payment or installments). For specific information about the stores, you can visit their website.
Delivery Costs
The delivery cost for orders up to 66.36 € (including VAT) is 4.65 € (including VAT). For orders over 66.36 € (including VAT), delivery is free of charge. Alternatively, you can choose to pick up the items from one of their stores or the central warehouse without paying any delivery fees, regardless of the order amount.
Delivery Time
If the ordered items are immediately available at the central warehouse, the delivery is usually made within 2 working days. However, if the items are located at multiple locations, the delivery time may range from 3 to 7 working days. Please note that certain islands and locations without daily delivery support may have longer delivery times.
Handling of Faulty Devices and Service
If you encounter a faulty device, you have two options for handling it. You can either directly submit the faulty device to an authorized service center or submit it to Makromikro, who will then forward it to the service center authorized by the supplier.
Makromikro Service
Makromikro has a service center located at Vukomerička ulica 6, 10410 Velika Gorica, Croatia. You can contact the service center at 01/6399-078 or via email at servis@makromikro.hr.
Accuracy of Information on the Makromikro Website
While Makromikro strives to provide accurate and up-to-date information on their website, it is important to note that information, prices, and product descriptions are regularly updated and subject to change. Makromikro cannot guarantee the absolute accuracy of all displayed information, descriptions, and product images, as there may be occasional discrepancies.
Viewing Products and Contacting Makromikro
You can view Makromikro's products either in their physical stores or by purchasing them through the webshop. If you need more information about a specific product or have any inquiries, you can send an email to podrska@makromikro.hr.
Order Details
When logged in to the Makromikro website, you can access the details of your orders by clicking on the user icon (located next to the shopping cart, below the "About Us" section). This will display a menu where you can check and edit your information and find the details of all your orders.
Return Policy for Webshop Purchases
If you wish to return a product purchased through the webshop, it must be unused, undamaged, and in its original packaging. The return period for webshop purchases is 14 days. For more information on the return conditions, you can refer to the provided link.
Disposal of Used Ink and Toner Cartridges
Makromikro offers a service for the disposal of ink and toner cartridges. They provide free disposal for original HP toner cartridges, while the price for other cartridges depends on the total weight. A waste accompanying document ("Prateći list za otpad") will be issued for the disposed cartridges.
Please note that the information provided is based on the available search results and may be subject to change. It is always recommended to refer to the official Makromikro website or contact their customer support for the most accurate and up-to-date information.
